Frequently Asked Questions
Search here for details on our supervision, safety measures, and dedicated support for family visits within a secure and neutral space.
How do I schedule a visitation?
Visit our website or contact our intake team to request a visitation schedule. We offer flexible evening and weekend options to accommodate your family's needs.
Are there fees for supervision?
Yes, we charge a per-session fee for professional supervised visitation. These fees cover our trained staff, facility, and observation services to ensure a safe environment.
What are court-ready notes?
Our observation notes are designed to be submitted to the court. They provide a professional, objective record of the visitation session, including child behavior and safety.
Do you provide custody exchanges?
Yes, we offer safe, neutral custody exchanges designed to minimize direct parent-to-parent contact and support a peaceful transition for the child.
Do I need a court order to use supervised visitation?
Supervised visitation may be court-ordered or voluntarily arranged. We work with families based on court orders, parenting plans, or agreed visitation arrangements.
Who can request supervised visitation services?
Services may be requested by parents, attorneys, Guardians ad Litem (GALs), DFCS professionals, courts, or other authorized referral professionals.
Where do supervised visits take place?
Visits may take place at an appropriate neutral location, community setting, or other approved location based on the needs of the family and visitation requirements.
What happens during the intake process?
The intake process includes reviewing the visitation requirements, gathering necessary information and documentation, and discussing scheduling, fees, and expectations before services begin.
What happens if a parent or child does not follow the visitation rules?
ClearWay documents relevant events and behaviors factually and follows the applicable visitation order, agreement, and safety procedures.
What is the difference between supervised visitation and therapeutic supervised visitation?
Supervised visitation focuses on safety, observation, and compliance with visitation requirements. Therapeutic supervised visitation includes additional therapeutic support and skill-building when clinically appropriate and part of the visitation plan.